VoIP Services
VoIP Services in the Great Salt Lake Region
The massive technical leap from a one-on-one rotary phone call, to a group video-chat on hand-held devices owned by a dozen individuals spread out across the entire globe, cannot be exaggerated. And that leap came about in large part thanks to VoIP.
So What Is VoIP Anyway?
Techies love their acronyms, and "VoIP" is no exception. This abbreviation stands for "Voice Over Internet Protocol," which is just another way of describing a two-way telephone call. The difference is that instead of an analog voice signal traveling across miles of copper wires from one phone to another, a digital voice signal is broadcast far and wide on the information superhighway known as the Internet.
Yet VoIP does so much more than that. Besides enabling real-time, person-to-person conversation across small or great distances (just like the traditional telephone), it further enhances human communication by allowing the transmittal of faxes, text messages, documents, photographs, videos, and even conferenced video sessions by way of multi-directional audio-visual connections via worldwide broadband networks.
In other words, it is a far cry from how people communicated in your granddaddy’s day.
Key Business Features of 911 IT’s VoIP Services
Besides offering the benefits of a traditional analog switched telephone networks (a/k/a plain old telephone service, or “POTS”), a VoIP network from 911 IT provides the following voice and data features:
Custom caller ID
Custom on-hold music
Company directory
Voicemail to text/email
Personal assistant
Distributed calls via hunt groups
Time-of-day call routing
DND for incoming calls
And that is just a partial list. Best of all, unlike traditional PBX systems, VoIP does not require that a business disrupt the office and spend ridiculous amounts of money installing expensive wiring and hardware throughout the infrastructure. Rather, the voice-over-internet protocols can be implemented digitally on existing phones, software, mobile applications, and web pages.
Managed IT FAQs
- QHow will my business benefit from VoIP?
VoIP can help your small businesses save money, increase efficiency, and improve your overall communication and customer experience.
- QAm I able to set up VoIP with a member of my team?
If your business has limited in-house IT resources and expertise, outsourcing to 911 IT for your VoIP and other IT services will provide vital support and knowledge to effectively set up, manage, and maintain your VoIP system.
- QIs VoIP setup complex?
A VoIP system can be complex, with multiple lines, extensions, and integrations. 911IT can help ensure that everything is set up and working properly.
- QDoes it take a lot of time to set up VoIP?
If your business is short on time or resources, outsourcing to an IT management company can free up your in-house team to focus on other tasks.
- QIs VoIP expensive?
VoIP will certainly bring cost savings. However, the setup and maintenance of these systems as well as other IT management tasks can end up costing your team time and resources you should be devoted to growth and customer service. Let 911 IT help you start saving today.
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Testimonials
They Truly Care About Us and Helping Our Company Succeed!
I love that I can call 911 IT and their techs can remote into my systems and take care of the problem without having to wait for someone to come onsite. The staff is very friendly, and they always put their best foot forward to resolve the problem as soon as they can. They answer my questions quickly and are always asking if I need anything else. They truly care about us and helping our company succeed. I have been so happy with their service that I have used them at my home for my IT issues as well as at the office.
Lisa Nielsen B&M Plumbing & Heating
Very Fair and Top Quality Work!
We sure appreciate you and the good work you and your company does for us. Very fair and top quality work. You performed a major upgrade and it all works flawlessly. Prompt, professional, good value, good quality equipment, polite and skilled people I enjoy having around my business. What more could one expect. We are happy happy!
Gary Sorrells Global Remarketing
911 IT Really Knows What They are Doing!
911 IT really knows what they are doing! I've had Andrew Shelton help me and my office with many computers and tech needs we have had. I wanted to create a more efficient way to communicate with clients and respond to rental inquiries and Andrew's knowledge help me quickly streamline that process saving me time and allowing me to focus on tasks that will produce more profit.
Brad Harper
I Highly Recommend 911 IT!
I use these guys for all of my business network needs, Josh is usually the rep who helps me, and I always ask for him. Every time I call, they know exactly who I am and have my file (or whatever they use to organize their customers) pulled up in front of them ready to help. They are always in a good mood when helping me - even when my needs are super difficult - and they always get the issue solved very quickly. I highly recommend 911 IT!
Jessie Paulson Puroclean
Give them a try, you won't regret it!
911 IT's response time has been so great! Most of the time they will resolve our issue before we hang up the phone. When we find ourselves in IT trouble we are usually in a mess until we call 911 IT and they get things working again. They are experienced and they take time to know our setup. This allows them to resolve our issues fast. We feel comfortable using 911 IT and they have been able to solve the problems we have run into so far. Give them a try, you won't regret it!
Clay Keller President Keller Construction
We Couldn't Be Happier!
911 IT got all of our pictures and data off of a damaged hard drive that we thought was toast. We were actually told by another company it was too damaged to recover. But not for 911 IT! They were so great to work with and seriously saved the day! We couldn't be happier.
Julie Bigler
These guys are GREAT!
These guys are GREAT! They answer the phone every time I call and take care of the IT issue right away
Lance Paulson Lance Paulson Insurance
Their responsiveness is the best I've seen!
We brought in 911 IT because we were at a point in our business where we needed professional IT support. Our business had outgrown the services of our previous technology provider and we couldn't afford the periodic downtime we experienced with our internet and phones. We looked at a few other IT firms and went with 911 because they are truly problem solvers.
Mark A. Reese CIC, Founder and Owner Wasatch Preferred
Give 911 IT a Shot! It is Worth It!
We have loved the peace of mind using 911 IT has given us. They are great at answering their phone and solving our problems quickly. I have worked for the past year or so with Calvin and his crew. I really like how quickly they respond to my questions and concerns. We are upgrading our machines with them now. They help us with backup services and with virus protection. Give 911 IT a shot! It is worth it!
Jaren Ruff Designer Floor Coverings
They are Part of Our Team!
When hiring 911 IT, we didn't realize it would be like having a inhouse IT department without the overhead cost that comes with an inhouse department. They are part of our team. They want us to succeed and they have our best interest in mind. Our problems are resolved quickly, as they want us to be successful and they work to make sure our goals are a priority to them as well. It's such a simple concept, but as a business owner it means a lot. 911 IT is honest and their skills are top notch. Give them a try today! I don't see any reason why you shouldn't!
Wayne Carlson M-Vac Systems
Benefits of 911 IT’s VoIP Services
Advanced, reliable phone service
Crystal-clear voice communications
Seamless integration of phone and PC
Dozens of voice and data features
Complete portability and scalability
24/7/365 support
VoIP FAQs
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QHow is a VoIP phone different from the land line phone I have now?
Because it is digital and cloud-based, the VoIP phone experience provides superior audio quality, is typically less expensive than traditional phone service, and includes features that conventional analog systems cannot match.
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QWhat if I have multiple locations?
For a business with multiple office locations, a cloud-based hosted solution is the best way to go. Since your VoIP phones are interconnected via the Internet, all the phones on the network will function equally well, no matter where they are located.
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QWhat is the advantage of a cloud-based phone system?
Our network of dedicated servers at secure data centers provides our customers with access to the high-tech features they desire—but without the high costs.
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QHow much bandwidth does my business need for VoIP?
Because of the “opportunistic protocols” built into our VoIP system, low bandwidth environments do not have a significant impact on the quality of the service. More important is the quality of the connection.
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QDoes VoIP work without an internet connection?
Because it relies on Internet Protocol (IP) to transmit and exchange digital data, the answer is No: VoIP does not work without the internet. It requires a high-speed broadband connection running at a minimum of about 100 kbps. The good news is that most broadband connections easily meet that requirement.
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QDoes VoIP work without an internet connection?
Because it relies on Internet Protocol (IP) to transmit and exchange digital data, the answer is No: VoIP does not work without the internet. It requires a high-speed broadband connection running at a minimum of about 100 kbps. The good news is that most broadband connections easily meet that requirement.
