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VoIP Services

VoIP Services in the Great Salt Lake Region

The massive technical leap from a one-on-one rotary phone call, to a group video-chat on hand-held devices owned by a dozen individuals spread out across the entire globe, cannot be exaggerated. And that leap came about in large part thanks to VoIP.

So What Is VoIP Anyway?

Techies love their acronyms, and "VoIP" is no exception. This abbreviation stands for "Voice Over Internet Protocol," which is just another way of describing a two-way telephone call. The difference is that instead of an analog voice signal traveling across miles of copper wires from one phone to another, a digital voice signal is broadcast far and wide on the information superhighway known as the Internet.

office telephone

Yet VoIP does so much more than that. Besides enabling real-time, person-to-person conversation across small or great distances (just like the traditional telephone), it further enhances human communication by allowing the transmittal of faxes, text messages, documents, photographs, videos, and even conferenced video sessions by way of multi-directional audio-visual connections via worldwide broadband networks.

In other words, it is a far cry from how people communicated in your granddaddy’s day.

Key Business Features of 911 IT’s VoIP Services

Besides offering the benefits of a traditional analog switched telephone networks (a/k/a plain old telephone service, or “POTS”), a VoIP network from 911 IT provides the following voice and data features:

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Custom caller ID

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Custom on-hold music

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Company directory

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Voicemail to text/email

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Personal assistant

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Distributed calls via hunt groups

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Time-of-day call routing

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DND for incoming calls

And that is just a partial list. Best of all, unlike traditional PBX systems, VoIP does not require that a business disrupt the office and spend ridiculous amounts of money installing expensive wiring and hardware throughout the infrastructure. Rather, the voice-over-internet protocols can be implemented digitally on existing phones, software, mobile applications, and web pages.

Managed IT FAQs

  • QAm I able to set up VoIP with a member of my team?

    If your business has limited in-house IT resources and expertise, outsourcing to 911 IT for your VoIP and other IT services will provide vital support and knowledge to effectively set up, manage, and maintain your VoIP system.

  • QIs VoIP setup complex?

    A VoIP system can be complex, with multiple lines, extensions, and integrations. 911IT can help ensure that everything is set up and working properly.

  • QIs VoIP expensive?

    VoIP will certainly bring cost savings. However, the setup and maintenance of these systems as well as other IT management tasks can end up costing your team time and resources you should be devoted to growth and customer service. Let 911 IT help you start saving today.

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911 IT Really Knows What They are Doing!

911 IT really knows what they are doing! I've had Andrew Shelton help me and my office with many computers and tech needs we have had. I wanted to create a more efficient way to communicate with clients and respond to rental inquiries and Andrew's knowledge help me quickly streamline that process saving me time and allowing me to focus on tasks that will produce more profit.

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Brad Harper

They Truly Care About Us and Helping Our Company Succeed!

I love that I can call 911 IT and their techs can remote into my systems and take care of the problem without having to wait for someone to come onsite. The staff is very friendly, and they always put their best foot forward to resolve the problem as soon as they can. They answer my questions quickly and are always asking if I need anything else. They truly care about us and helping our company succeed. I have been so happy with their service that I have used them at my home for my IT issues as well as at the office.

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Lisa Nielsen B&M Plumbing & Heating

Give 911 IT a Shot! It is Worth It!

We have loved the peace of mind using 911 IT has given us. They are great at answering their phone and solving our problems quickly. I have worked for the past year or so with Calvin and his crew. I really like how quickly they respond to my questions and concerns. We are upgrading our machines with them now. They help us with backup services and with virus protection. Give 911 IT a shot! It is worth it!

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Jaren Ruff Designer Floor Coverings

I Recommend Them!

I have been with 911 IT for a while, and I have had no complaints with the time I have been with them. The 911 IT team are always punctual and responsive. The remote service is great. They are always on time and the remote service is great so that we don't have to worry about the security of our computers. I have had no complaints. I recommend them.

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Sam Sr. Craghead Craghead Building

911 IT is the go-to for IT services!

This company is the go-to for IT services. They always have someone who is willing to help if not immediately, within the next 24 hours. They know how to fix everything, and their services are wonderful. No matter the time of day or night they are always willing to help me out and they just saved our company after a computer mishap we had. Props to the owner Adam for building such a responsible and trusting company. Would suggest to all my friends looking for IT support hands down.

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Adam Blackham Certus Tax

I Strongly and Unequivocally Recommend 911 IT for All Things IT!

911 IT really came to the rescue when all others failed. I mean ALL others failed. My wife and I thought we had lost years of pictures, videos and songs that were stored on our hard drive. Our computer pooped out one day and decided to freeze up the hard drive. Enter 911 IT! It took them a couple of days to get every bit of info from the hard drive. (See what I did there...every BIT? Bad dad joke.) We literally lost sleep thinking we were out all of those memories. I strongly and unequivocally recommend 911 IT for all things IT.

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Matthew Bigler

Highly Recommend!

Adam and his team are true professionals!! They are very knowledgeable and able to answer all my questions. Highly Recommended!!

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Dennis Jock

Their responsiveness is the best I've seen!

We brought in 911 IT because we were at a point in our business where we needed professional IT support. Our business had outgrown the services of our previous technology provider and we couldn\xe2\x80\x99t afford the periodic downtime we experienced with our internet and phones. We looked at a few other IT firms and went with 911 because they are truly problem solvers.

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Mark A. Reese CIC, Founder and Owner Wasatch Preferred

Give them a try, you won't regret it!

911 IT's response time has been so great! Most of the time they will resolve our issue before we hang up the phone. When we find ourselves in IT trouble we are usually in a mess until we call 911 IT and they get things working again. They are experienced and they take time to know our setup. This allows them to resolve our issues fast. We feel comfortable using 911 IT and they have been able to solve the problems we have run into so far. Give them a try, you won\xe2\x80\x99t regret it!

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Clay Keller President Keller Construction

911 IT Has Been a Godsend to Our Company!

911 IT has been a godsend to our company, especially to me. They are always available and can take care of any need we have right away. I never panic anymore when something isn't working right, I just call anyone on the team, and they pleasantly take over, and the problem is gone. Anyone there can handle all our issues. Thank you 911.

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Rhonda Sutherland Craghead Building

See Your Business Thrive with Our VoIP Services

How is this possible? For one thing, it will save your organization money. Thanks to the bandwidth efficiency of the internet, the cost of phone bills can be dramatically reduced every month. Since both voice and data communications travel across a single digital network with VoIP, your infrastructure expenses are minimized.

And in today’s bustling business world, communications aren’t just by human-to-human voice. Many different types of communication needs can be met by a single service, delivered via a centralized VoIP system.

Benefits of 911 IT’s VoIP Services

Advanced, reliable phone service

Crystal-clear voice communications

Seamless integration of phone and PC

Dozens of voice and data features

Complete portability and scalability

24/7/365 support


  • QWhat if I have multiple locations?

    For a business with multiple office locations, a cloud-based hosted solution is the best way to go. Since your VoIP phones are interconnected via the Internet, all the phones on the network will function equally well, no matter where they are located.

  • QHow much bandwidth does my business need for VoIP?

    Because of the “opportunistic protocols” built into our VoIP system, low bandwidth environments do not have a significant impact on the quality of the service. More important is the quality of the connection.

  • QDoes VoIP work without an internet connection?

    Because it relies on Internet Protocol (IP) to transmit and exchange digital data, the answer is No: VoIP does not work without the internet. It requires a high-speed broadband connection running at a minimum of about 100 kbps. The good news is that most broadband connections easily meet that requirement.

  • QDoes VoIP work without an internet connection?

    Because it relies on Internet Protocol (IP) to transmit and exchange digital data, the answer is No: VoIP does not work without the internet. It requires a high-speed broadband connection running at a minimum of about 100 kbps. The good news is that most broadband connections easily meet that requirement.

Schedule an Appointment with 911 IT Today!

Let’s discuss how we can help you with your IT support and consulting needs. Reach out to us with the form below and we’ll contact you to discuss your organization’s specific IT needs.

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